Frequently Asked Questions
MOST FREQUENT CUSTOMER SERVICE INQUIRIES ABOUT PRODUCTS
1. What is your nonstick surface made of?
We use the highest grade, American, PTFE coating on the market that is resistant to heat up to 500 degrees and is oven and dishwasher safe. The coating is also PFOA free. This coating lasts much longer than other coatings that degrade every use and has shown to last up to 10x some competitor surfaces. In regards to scratching, our coating is one of the most scratch resistant coatings on the market.
2. I generally cook with cast iron. What should I expect with cast alluminium?
The truth is that cast alluminium frying pans are much more versatile than cast iron. First off, they heat up much more evenly and quickly than cast iron. Despite popular belief, cast iron is not actually a good conductor of heat. The other issue is that cast iron may impart a metallic taste on acidic foods due to a metal reaction. Our high-grade surface coating does not impart any flavor to the foods. So if you cook certain types of sauces or pan sauces that are acidic, you may want to avoid doing these in cast iron. The issue most people run into when making the switch to premium cast alluminium from cast iron or some cheap cookware, which aren't great at conducting heat, is that they jack up the heat and way overheat the pan. This will cause oil or food to burn onto the pan. Our pans are very good at conducting heat, so you really only need to put them over low/medium heat for about 2 minutes to get them to the perfect temperature. With regards to cleanup, cast iron requires special maintenance and should be treated differently than cast alluminium pans.
3. Will the handles get hot?
Depends on which item. Our long handles (on our fry pans, sauce pots, and saute pan) are made of a hollow stainless steel handle. This allows for the heat to disperse over a greater surface area, so as you move away from the handle base the handle gets cooler. For the items with long handles (sauce pots, fry pans, saute pans), you can generally grab the long handle without a glove or towel under normal operating conditions. Our “bakelite handles” on our electric grill pots and saute pan are designed for a low profile in order to stack better, so they do not disperse heat as well as the long handle.
4. Is the cookware dishwasher safe? Even the non-stick?
Yes, all of our cookware is dishwasher safe, however, we urge you to get your hands wet and give it a little elbow grease. You can even treat our non-stick pans in the same way. 5. What type of tools can I use with your cookware? We recommend using high-grade silicone, plastic, or wood tools to help preserve the beautiful appearance of your cookware.
6. I’ve heard non-stick surfaces are dangerous for my health, what’s the deal with that?
Whoever told you that is living in the 90s! Made In non-stick surfaces are all made PFOA-free and use a high-grade, American, PTFE coating. Interestingly enough, you can technically eat it if you wanted to (although we've done it, we don't recommend it.) Our nonstick starts to degrade around 500 degrees Farenheight, so we don't suggest exposure to temperatures much higher than that. The material itself begins to decompose around 662 degrees. We also have ceramic coating for your options, we know ceramic is a hot word on the streets right now in nonstick coatings. The issue with ceramic is, although it looks bright and glossy, every time you use it the coating degrades (and rather quickly). Our high-grade PTFE lasts much much longer than ceramics on the market...so no more replacing your nonsticks every year. In all seriousness, we know nonstick safety does worry people. If you want more information or studies on the safety of our nonstick surface, please reach out to us at email@example.com.
7. Should I wash the cookware before using it?
Yes! We’d recommend washing your cookware with A base of hot water and vinegar before its first use. Why? Because these babies are fresh off the polishing wheel and although our factory is top notch, we wouldn’t eat dinner off the grinding wheel.